Bolt Food

Authentication for restaurant owner

Bolt Food is connecting eaters to restaurants. They try to deliver the best experience not only to our eating customers, but for our restaurant partners too.
Role
UX Designer/Researcher
Hi-fi prototyping
Team
Create a Login for restaurant owners
Timeline
7-10 days
Visit Abu Dhabi

Platform that manage
End-to-End Hotel booking process

Create/Develop a platform that helps travel agents to sell their products collaboratively with customers with more confidence and less time.
Role
UX Lead
Scrum master
Hi-fi prototyping
Team
8 People
including PM, BA, Frontend dev, Architect, and QA

Introduction

Apr 2014 - Mar 2015
Bolt Food is connecting eaters to restaurants. We try to deliver the best experience not only to our eating customers, but for our restaurant partners too.

Restaurant owners can manage all details related to their Bolt Food restaurant account, on desktop and mobile. For example, their menu, opening hours, customer orders, feedback, performance.

Keypoints
  • Login security
  • Login user experience
  • Desktop and Mobile availability
  • Complete login flow
  • Interactive Dashboard
  • Reward Badge
  • Offers / Promocode
  • Tips for increase your sales

Task Brakedown

Apr 2014 - Mar 2015

Competitive Analysis

Apr 2014 - Mar 2015
I was able to go through following application and analysis their functional and behaviour. Since this is used by restaurant owners, It was almost hard to create restaurant account completely.
Existing Bold Food app
Uber Eats
Food Panda
Pickme
Wolt

Login security and UX Enhancement

Apr 2014 - Mar 2015
I did lot of research to bring the best approach for the owners authentication. This web portal use live users and contain sensitive data such as payment. So, I had to consider user experience of the authentication process as well as security.
Separate username and password pages

This approach brings more secure and user friendly login system for the restaurant owners

  • It helps the user to understand if the email address they have entered is correct before they proceed to entering a password.
  • If you are unsure about what credentials you used to create an account, guessing both the email address and password means you are more likely to be entering one incorrectly, but you don't know which. However, if you enter just the email and it is wrong, then you know it is the email address which is wrong as oppose to wondering if the password is incorrect too.
  • The separation could make credential stuffing attacks more cumbersome. It also allows the platform to perform conditional security checks. For example, the site can check if the account has enabled two-factor authentication and, if not, require a CAPTCHA for login.
  • The two-page design also makes it harder for bad actors to create phishing sites with look-alike login pages when there is a page redirect involved. However it's probably not worth the additional step unless you also have the SSO use case.
Two factor authentication validation

2FA will validate restaurant owner login and secure his account

Login

  • More security for the Bolt Food portal
  • Better user experience when login
  • Set username and password on two different pages
  • Use 2FA with mobile verification

Home page

Here, user can see their recent orders and essential analytical data at glance.

Mobile UIs

Here is some of mobile login UIs

Greysync

Enhancing the user experience by refining functionality flows to be more intuitive and user-centric, and revamping the user interface to deliver a modern, visually appealing design that elevates the overall look and feel of the platform.

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Book Beauty

Book beauty addresses the lack of a specialized Australian booking and management platform for beauty services. The UI/UX research team aimed to understand user needs, identify gaps, and design an intuitive, all-in-one solution that simplifies salon and freelance beauty bookings while enhancing user experience and business management.

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Global Farms

Farmers in the world face challenges in reaching wholesale buyers efficiently, and wholesale buyers struggle to find a diverse range of produce directly from farmers. Global Farms aims to bridge this gap by creating an online platform that benefits both farmers and wholesale buyers.

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Visit Abu Dhabi

Platform that manage End-to-End Hotel booking process Create/Develop a platform that helps travel agents to sell their products collaboratively with customers with more confidence and less time.

View project

TravelBooker

Travel agency business by enabling real-time online bookingsCreate/Develop a platform that helps travel agents to sell their products collaboratively with customers with more confidence and less time.

View project

BoltFood

Bolt Food is connecting eaters to restaurants. We try to deliver the best experience not only to our eating customers, but for our restaurant partners too. Owners can manage all details related to their Bolt Food restaurant account, on desktop and mobile.

View project

HEALTHCARE

Digital tool which will allow GPs and nurses manage patient appointments and streamline communication between Patient and Medical Practice.

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